We agree on a questionnaire. This can be our standard questionnaire, your questionnaire, a mixture of both or an entirely new questionnaire.
We agree on the risk scoring for the individual answers or you just follow our suggested risk scoring.
You can review the questionnaire in the questionnaire editor and let us know if you have any questions or comments. Once everything is agreed, the questionnaire will be activated in the system.
We agree on a schedule to reach out to your counterparties like distributors, investment managers, central administrators, etc.
We invite the counterparties to complete the questionnaire on the Zeidler Swift platform via email link.
The counterparties complete the questionnaires online.
The questionnaire can be automatically filled in with prior answers where a counterparty has previously answered a corresponding question for you or any other client on the Zeidler Swift platform.
As part of our service, we offer to take existing due diligence data and pre-fill questionnaires on behalf of your counterparties. This way no counterparty has to answer the same question twice.
Counterparties can reach out to us for assistance and clarifications via our live chat function.
We chase the counterparty where necessary, until completion.
We review all submitted questionnaires for completeness and accuracy.
The system auto-rates responses based on agreed rating criteria.
We provide comments and adjust the automated risk scoring, where appropriate.
You are notified of completed and Zeidler reviewed questionnaires that are ready for your review and approval.
You can provide your comments on answers provided by the counterparty.
Questionnaires are approved by your team(s).
Our system stores all submitted and approved questionnaires.
Our system auto-flags and sends counterparties an email when responses need renewing (due to expiry / regulatory change) and the process repeats itself.
You can create and export any type of bespoke reports for your internal and external requirements.